TV and Appliance Repair Asheville Blog

Useful Tips and information on Appliance and Television repair

Maytag Washer Troubleshooting

Washer and Components

 

Noisy

Is the load balanced and the washer level? The wash load should be balanced and not overloaded. The washer must be level. The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs (if needed).

 

Did you completely remove the yellow shipping strap with shipping pins? See "Remove Shipping Materials."

Are the gears engaging after the drain and before spin, or is the upper part of agitator clicking during wash? These are normal washer noises

■    Check household plumbing for leaks.

Basket crooked

■    Was the washer basket pulled forward during loading? Push the basket to the center before starting wash.

■    Is the load balanced and the washer level? The wash load should be balanced and not overloaded. The washer must be level. The front feet should be properly installed nd the nuts tightened. Reset the rear leveling legs (if needed). See "Level the Washer."

Leaking

 

■    The washer basket moves while washing. This is normal.

■    Check the following:

Are the fill hoses tight?

Are the fill hose washers properly seated?

■    Is the sink or drain clogged? Sink and standpipe must be able to handle 17 gal. (64 L) of water per minute.

Agitator operation

■    The top of the agitator is loose, or moves in only one direction.

This is normal.

Dispensers clogged or bleach leaking

Washer won't drain or spin

 

■    Did you follow the manufacturer's directions when adding detergent and fabric softener to the dispensers (on some models)? Measure detergent and fabric softener. Slowly pour into the dispensers. Wipe up all spills. Dilute fabric softener in the fabric softener dispenser.

■    Did you put powdered or color-safe bleach into the liquid chlorine bleach dispenser (on some models)? Add powdered or liquid color-safe bleach directly to the basket. Do not use the chlorine bleach dispenser for color-safe bleach.

■    Is the drain hose clogged, or the end of the drain hose more than 96" (2440 mm) above the floor? See "Connect Drain Hose" for proper installation of drain hose.

■    Is the lid open? The lid must be closed during operation. Washer will not agitate or spin with the lid open.

■    Is there excessive sudsing? Always measure detergent. Follow manufacturer's directions. If you have very soft water, you might need to use less detergent.

Washer Operation

Washer won't run, fill, rinse or agitate; washer stops

Electrical Shock Hazard Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death, fire, or electrical shock.

Washer continues to fill or drain; cycle seems stuck

■    Is the top of drain hose lower than the water level in washer?

The top of the hose must be higher than the water level in the washer for proper operation. See "Drain System."

■    Does the drain hose fit too tightly in the standpipe, or is it taped to the standpipe? The drain hose should be loose yet fit securely. Do not seal the drain hose with tape. The hose needs an air gap. See "Secure the Drain Hose."

Wash/Rinse temperature not what I selected

■ Are the hot and cold water inlet hoses reversed? See "Connect the Inlet Hoses" for more information. As your frequency of loads washed increases, the water temperature may decrease for hot and warm temperatures. This is normal.

Washer Results

Load too wet

■    Did you use the right cycle for the load being washed?

Select a cycle with a higher spin speed (if available).

■    Did you use a cold rinse? Cold rinses leave loads wetter    than

warm rinses. This is normal.

■    Is the power cord plugged into a grounded 3 prong outlet? Plug power cord into a grounded 3 prong outlet.

■    Are you using an extension cord? Do not use an extension cord.

■    Is the indicator on the Timer knob properly lined up with a cycle? Turn the Timer knob to the right slightly and pull to start.

■    Are the water inlet valve screens clogged? Turn off the water and remove inlet hoses from the washer. Remove any accumulated film or particles. Reinstall hoses, turn on water and check for leaks.

■    Are both the hot and cold water faucets turned on? Turn on the

water.

■    Is the water inlet hose kinked? Straighten the hoses.

■    Does the water level seem too low, or does the washer appear

to not fill completely? The top of the agitator is much higher than the highest water level. This is normal and necessary for clothes to move freely.

■    Has a household fuse blown, or has a circuit breaker tripped?

Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.

■    Is the washer in a normal pause in the cycle? The washer pauses for about 2 minutes during certain cycles. Allow the cycle to continue. Some cycles feature periods of agitation and soak.

■    Is the washer overloaded? Wash smaller loads.

■    Is the lid open? The lid must be closed during operation. Washer will not agitate or spin with the lid open.

Residue or lint on load

■    Did you sort properly? Sort lint givers (towels, chenille) from lint takers (corduroy, synthetics). Also sort by color.

■    Did you overload the washer? The wash load must be balanced and not overloaded. Clothes should move freely. Lint can be trapped in the load if overloaded. Wash smaller loads.

■    Did you select the correct water level? The water level should be correct for the load size. Clothes should move freely in the water.

■    Did you use enough detergent? Follow manufacturer's directions. Use enough detergent to hold the lint in the water.

■    Did you line dry your clothing? If so, you can expect some lint on the clothing.

■    Check the following:

Was paper or tissue left in the pockets?

Is your water colder than 60°F (15.6°C)? Wash water colder than 60°F (15.6°C) may not completely dissolve the detergent.

Did you use the proper cycle time for the load? Reducing wash time (duration) is another way to reduce lint.

■    Did you follow the manufacturer's directions when adding detergent and fabric softener? Measure detergent and fabric softener. Use enough detergent to remove soil and hold it in suspension. Dilute fabric softener and add to the rinse portion of a cycle only. Do not drip fabric softener on clothes.

Stains on load

 

Gray whites, dingy colors

 

■    Is there above average iron (rust) in water? You may need to install an iron filter.

■    Did you properly sort the load? Sort dark clothes from whites and lights.

■    Did you unload the washer promptly? To avoid dye transfer, unload the washer as soon as it stops.

■    Did you properly sort the load? Transfer of dye can occur when mixing whites and colors in a load. Sort dark clothes from whites and lights.

■    Was the wash temperature too low? Use hot or warm washes if safe for the load. Make sure your hot water system is adequate to provide a hot water wash.

■    Did you use enough detergent, or do you have hard water? Use

more detergent for washing heavy soils in cold or hard water.

■    Are the hot and cold water hoses reversed? Check that the hot and cold water hoses are connected to the right faucets. See "Connect the Inlet Hoses."

Garments damaged

Load is wrinkled

 

■    Did you unload the washer promptly? Unload the washer as soon as it stops.

■    Did you use the right cycle for the load being washed?

Use the cycle for Casual or Permanent Press clothes or another cycle with low spin speeds (if available) to reduce wrinkling.

■    Did you overload the washer? The wash load must be balanced and not overloaded. Loads should move freely during washing.

To reduce wrinkling of permanent press clothes and some synthetic knits, use a large load size to provide more space.

■    Are the hot and cold water hoses reversed? Check that the hot and cold water hoses are connected to the right faucets. See "Connect the Inlet Hoses."

Load is tangled or twisted

■    Check the following:

Were sharp items removed from pockets before washing? Empty pockets, zip zippers, snap or hook fasteners before washing.

Were strings and sashes tied to avoid tangling?

Were items damaged before washing? Mend rips and broken threads in seams before washing.

■    Did you overload the washer? The wash load must be balanced and not overloaded. Loads should move freely during washing.

■    Did you add chlorine bleach properly? Do not pour chlorine bleach directly onto load. Wipe up bleach spills. Undiluted bleach will damage fabrics. Do not place load items on top of the bleach dispenser when loading and unloading the washer (on some models).

■    Did you follow the manufacturer's care label instructions?

■    Did    you overload the washer? The wash load must be balanced

and    not overloaded. Loads should move freely during washing.

■    Did    you wrap items around the agitator? Drop items loosely

into    the washer. Do not wrap items around the agitator.

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Andrey has been in Electronics and Appliance Industry for over 15 years. Currently servicing Asheville, NC and Western North Carolina Area.

Comments

  • Guest
    D Carmichael Sunday, 09 November 2014

    Maytag Neptune washer is not spinning the clothes. Clothes are soaking wet. Sounds like it's spinning.

Leave your comment

Guest Monday, 10 December 2018